Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
How do we collect your personal information?
Our practice may collect your personal information in several different ways:
When, why and with whom do we share your personal information?
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
How can you access and correct your personal information at our practice?
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by using our ROI (request of information) form and our practice will respond within 30 days.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Manager. Please call 07 4948 0041 for more details.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. .
Cannonvale Medical Centre
PO BOX 803, Biggera Waters 4216
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992
You can also contact the Ombudsman
Office of the Health Ombudsman
GPO Box 13281
Brisbane QLD 4003
Ph: 133 646
The doctors of Cannonvale Medical Centre have entrenched themselves into the local community and they genuinely want to help.
Our doctors are highly skilled and experienced, and we believe that understanding our patients needs is crucial to helping give them the best and most appropriate care.
We are a medical centre for the whole family.
We Bulk Bill all valid Medicare Card holder patients, so you do not get any out of pocket expenses when you visit the Doctor